Delivery Information

Our artificial grass is supplied in either 2m or 4m widths.

We can cut the lengths to the nearest 0.1m free of charge.

Artificial grass rolls are heavy and bulky and cannot be shipped on a pallet. Generally, for rolls over 10m2, we have to use a specialist courier to ship our products.

We offer a 5-7 working day standard delivery service to mainland UK. If you require your items urgently, it is possible for a quicker turnaround, however, additional fees may apply. Please contact us or call 01245 931200 for further information.

Delivery is free for orders over 40m2 or for under 40m2 its £50 + VAT.

Upon placing your order, NeoGrass or our courier will contact you within 5 working days of your purchase to inform you of the delivery date.

It’s very important to remember that 4m widths can be very heavy and awkward to carry safely, therefore we try to use either a 2-man or specialist courier service wherever possible but your assistance may be required.

When purchasing some of our installation accessories (excluding foam underlay), goods are dispatched same day when ordered before 11am and are sent via next day delivery, however this is not guaranteed. Please place orders as early as possible to avoid disappointment.

For Northern Ireland or non UK-mainland addresses, please contact us before placing an order.



Our products are wrapped in protective packaging to ensure they arrive with you in perfect condition. But you should always check your delivered products before signing for them.


Please sign the drivers paperwork as “UNCHECKED”.

If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature.

You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location.

It will be necessary for the driver to obtain a signature for this delivery. The driver is allocated a maximum of 15 minutes to off load and obtain a signature.

We are unable to give a precise delivery time unless it has been agreed by telephone.

We cannot be held responsible for delivery delays and no compensation will be payable by ourselves.

Please contact us on 01245 931200 for further information.