Delivery Information

Artificial Grass Orders

Delivery is free for orders over 40m2 or for under 40m2, its £50 + VAT.

We offer a 5-7 working day standard delivery service to mainland UK. For Northern Ireland or non UK-mainland addresses, please contact us before placing an order.

If you require your items urgently, it is sometimes possible for a quicker turnaround, however, additional fees may apply. Please contact us or call 01245 931200 for further information.

Our artificial grass is supplied in either 2m or 4m widths.

We can cut the lengths to the nearest 0.1m free of charge.

Artificial grass rolls are heavy and bulky and cannot be shipped on a pallet. Generally, for rolls over 10m2, we have to use a specialist courier to ship our products.

Upon placing your order, NeoGrass or our courier will contact you directly within 5 working days of your purchase to inform you of the delivery date.

It’s very important to remember that 4m widths can be very heavy and awkward to carry safely, therefore your assistance may be required to offload your goods.

In order for us to ship your products in the most cost effective manner possible, your goods may be delivered using multiple couriers. For example, should you order artificial grass and kiln dried sand, your kiln dried sand may be delivered via a pallet network, whilst your artificial grass may be delivered via a separate courier.

Failed delivery attempts may result in additional delivery charges.

Please call 01245 931200 for further information.

 

Foam Underlay

When purchasing foam underlay separately, your order will arrive within 3-5 working days as standard. However, if you require your order urgently, we may be able to ship quicker – within 1-2 days. Please call us on 01245 931200 to arrange this.

If you are also purchasing artificial grass, your items will normally be sent together and delivery may take up to 5–7 working days.

Please call 01245 931200 for further information.

 

 

Installation Accessories

When purchasing either Aqua Bond, Joining Tape or U-pins separately, your order will be sent via Royal Mail 24. This is a first-class delivery service that will arrive within 1–2 working days for orders placed before 11 a.m.

If purchased with artificial grass or foam underlay, your items will normally be sent together and delivery may take up to 5–7 working days.

Due to weight, EnviroStik 5kg and 10kg adhesives are shipped using a third party courier on a next day delivery service, for orders placed before 11 a.m.

If you are purchasing artificial grass or foam underlay at the same time as installation accessories, your items will normally be sent together and delivery may take up to 5–7 working days, as per our artificial grass delivery time-frame described above.

Please call 01245 931200 for further information.

 

 

Pallet Deliveries

Some of our products, such as our Artificial Grass Kiln Dried Silica Sand Infill, are delivered to you via a third-party, tail-lift, pallet courier company.

If you are also ordering artificial grass, your goods may be delivered via multiple couriers to offer you the most cost-effective shipping method.

For pallet deliveries, it is extremely important that your property can be accessed by a 7.5-ton lorry.

Pallets are lowered off the back of the lorry and manoeuvred by the driver to as near to your property as is deemed safe.

Delivery can only be made if the ground is flat and level. It must be free from gravel and uneven paving. If the ground is unsuitable, pallets may be left on the roadside/kerbside, at the driver’s discretion.

If deliveries cannot be made due to insufficient access or unsuitable offloading, or where incorrect/insufficient instructions have been provided, additional charges will be incurred.

Please call 01245 931200 for further information.

 

 

Important

Our products are wrapped in protective packaging to ensure they arrive with you in perfect condition. But you should always check your delivered products before signing for them.

PLEASE DO NOT SIGN FOR THE ARTIFICIAL GRASS IF YOU FEEL IT HAS BEEN BENT OR DAMAGED IN ANY WAY.

Please sign the drivers paperwork as “UNCHECKED”.

If you provide the driver with a signature you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the freight company can provide us with a copy of your signature.

You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location.

It will be necessary for the driver to obtain a signature for this delivery. The driver is allocated a maximum of 15 minutes to off load and obtain a signature.

We are unable to give a precise delivery time unless it has been agreed by telephone.

We cannot be held responsible for delivery delays and no compensation will be payable by ourselves.

Please call 01245 931200 for further information.