Delivery Information
Artificial Grass Orders
FREE UK delivery on orders over £199. Under £199, delivery is £24.
Orders are delivered within 2–3 working days. Deliveries of artificial grass to Scotland may take up to 7 working days.
If you need delivery on a specific day, call us on 01245 931200 and we’ll do our best to accommodate.
For Northern Ireland or non-UK mainland addresses, please contact us for a delivery quote.
For further details, please refer to our delivery policy.
To keep delivery costs low, your goods may be delivered using multiple couriers. For example, should you order artificial grass and kiln-dried sand, your kiln-dried sand may be delivered separately via a pallet network.
How Your Order Will Be Delivered
Unless otherwise stated, your order will be delivered using a one-man courier service.
Artificial grass rolls can be heavy and bulky, so someone will need to be present at the delivery location to assist the driver.
Our delivery service is kerbside only. The delivery driver is not covered by insurance to move the roll to your back garden, garage, balcony or any other location. It is entirely at the driver’s discretion as to whether they are able to assist you further.
Failed delivery attempts may result in additional delivery charges.
We are not liable for any loss of profit or other direct or indirect loss a customer may suffer as a result of the goods being faulty, damaged, delayed or lost in transit by a carrier over whom the company has no control. We always advise arranging installers after the order has been received.
You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location.
Changing Your Order
If you wish to alter the quantities or product type of any of our cut-to-size products (such as artificial grass, underlay, joining tape or weed membrane) between now and the delivery date, please contact us immediately.
As products may already have been cut to size, altering your order may result in a 10% restocking charge.
Receiving Your Delivery
Unless alternative arrangements have been made in advance, somebody must be at the delivery address to sign for the goods on the day they arrive.
When your order arrives, please carefully check it for signs of damage and ensure all of your items have been delivered.
Please do not sign for your delivery if it appears to be damaged.
Please take care in lifting and moving the items as they are generally heavy and bulky.
To ship your order in the most cost-effective manner possible, your goods may be delivered using multiple couriers. For example, should you order artificial grass and kiln-dried sand, your kiln-dried sand may be delivered separately via a pallet network.
As all products are cut to order, any item that has to be returned (i.e., because you are unable to accept delivery), will be subject to a 25% restocking charge. You are also liable for all of the carriage costs incurred in returning the item.
Installation Accessories
When purchasing installation accessories separately, please refer to the individual product pages for further delivery information.
If you are purchasing artificial grass or foam underlay at the same time as installation accessories, your items will normally be sent together and delivery may take up to 2-3 working days, as per our artificial grass delivery time-frame described above.
Please call 01245 931200 for further information.
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Pallet Deliveries
Some of our products, such as our Artificial Grass Kiln Dried Silica Sand Infill, are delivered to you via a third-party, tail-lift, pallet courier company.
If you are also ordering artificial grass, your goods may be delivered via multiple couriers to offer you the most cost-effective shipping method.
For pallet deliveries, it is extremely important that your property can be accessed by a 7.5-ton lorry.
Pallets are lowered off the back of the lorry and manoeuvred by the driver to as near to your property as is deemed safe.
Delivery can only be made if the ground is flat and level. It must be free from gravel and uneven paving. If the ground is unsuitable, pallets may be left on the roadside/kerbside, at the driver’s discretion.
If deliveries cannot be made due to insufficient access or unsuitable offloading, or where incorrect/insufficient instructions have been provided, additional charges will be incurred.
Please call 01245 931200 for further information.
