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Delivery Information

Artificial Grass Orders

Delivery is FREE for orders over 40m2. For orders under 40m2 it’s £60 (including VAT).

We offer a 5-10 working day standard delivery service to mainland UK. NeoGrass or our courier will contact you directly within 7 working days of your purchase to inform you of the delivery date.

For Northern Ireland or non UK-mainland, please contact us before placing an order for a delivery quote.

If you need your order on a specific day, it is usually possible, however, additional fees may apply. Please contact us or call 01245 931200 to arrange this.

To keep delivery costs low, your goods may be delivered using multiple couriers. For example, should you order artificial grass and kiln-dried sand, your kiln-dried sand may be delivered separately via a pallet network.

 

 

How Your Order Will Be Delivered

Unless otherwise stated, your order will be delivered using a one-man courier service.

Artificial grass rolls can be heavy and bulky, so someone will need to be present at the delivery location to assist the driver.

Our delivery service is kerbside only. The delivery driver is not covered by insurance to move the roll to your back garden, garage, balcony or any other location. It is entirely at the driver’s discretion as to whether they are able to assist you further.

Failed delivery attempts may result in additional delivery charges.

We are not liable for any loss of profit or other direct or indirect loss a customer may suffer as a result of the goods being faulty, damaged, delayed or lost in transit by a carrier over whom the company has no control. We always advise arranging installers after the order has been received.

You must inform us of any parking or access difficulties that may be encountered. We will pass this information on to the delivery company. If access is not possible for any reason the carrier will unload at the nearest possible location.

 

Changing Your Order

If you wish to alter the quantities or product type of any of our cut-to-size products (such as artificial grass, underlay, joining tape or weed membrane) between now and the delivery date, please contact us immediately.

As products may already have been cut to size, altering your order may result in a 10% restocking charge.

 

Receiving Your Delivery

Unless alternative arrangements have been made in advance, somebody must be at the delivery address to sign for the goods on the day they arrive.

When your order arrives, please carefully check it for signs of damage and ensure all of your items have been delivered.

Please do not sign for your delivery if it appears to be damaged.

Please take care in lifting and moving the items as they are generally heavy and bulky.

To ship your order in the most cost-effective manner possible, your goods may be delivered using multiple couriers. For example, should you order artificial grass and kiln-dried sand, your kiln-dried sand may be delivered separately via a pallet network.

As all products are cut to order, any item that has to be returned (i.e., because you are unable to accept delivery), will be subject to a 25% restocking charge. You are also liable for all of the carriage costs incurred in returning the item.

 

Postcode Exceptions

The following postcodes do not apply to our standard 5-10 working day delivery window.

CountryPostcodeDelivery Schedule
ScotlandAB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB39Last Wednesday of every month
DD (all postcodes)
PH1, PH2, PH3, PH4, PH5, PH6, PH7, PH8, PH11, PH12, PH13, PH14
WalesLL21, LL22, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL34Last Friday of every month
SA31, SA32, SA33, SA34, SA67, SA68, SA69, SA70, SA71, SA72, SA73

 

 

 

Foam Underlay

When purchasing foam underlay separately, your order will arrive within 3-5 working days as standard. If you require your items on a specific day, it is usually possible, however, additional fees may apply. . Please call us on 01245 931200 to arrange this.

If you are also purchasing artificial grass, your items will normally be sent together and delivery may take up to 5–10 working days.

Please call 01245 931200 for further information.

 

Installation Accessories

When purchasing installation accessories separately, please refer to the individual product pages for further delivery information.

If you are purchasing artificial grass or foam underlay at the same time as installation accessories, your items will normally be sent together and delivery may take up to 5–10 working days, as per our artificial grass delivery time-frame described above.

Please call 01245 931200 for further information.

 

Pallet Deliveries

Some of our products, such as our Artificial Grass Kiln Dried Silica Sand Infill, are delivered to you via a third-party, tail-lift, pallet courier company.

If you are also ordering artificial grass, your goods may be delivered via multiple couriers to offer you the most cost-effective shipping method.

For pallet deliveries, it is extremely important that your property can be accessed by a 7.5-ton lorry.

Pallets are lowered off the back of the lorry and manoeuvred by the driver to as near to your property as is deemed safe.

Delivery can only be made if the ground is flat and level. It must be free from gravel and uneven paving. If the ground is unsuitable, pallets may be left on the roadside/kerbside, at the driver’s discretion.

If deliveries cannot be made due to insufficient access or unsuitable offloading, or where incorrect/insufficient instructions have been provided, additional charges will be incurred.

Please call 01245 931200 for further information.


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