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FAQs

NeoGrass supplies advanced artificial grass with industry-leading technology that looks more realistic, lasts longer and performs better.

 

Our commitment to supplying the very best quality products means that we’re always one step ahead of the rest. Years of research and innovation have led to us developing the UK’s best artificial grass.

 

When we started making artificial grass, we looked to see what most artificial lawn owners complained about – then set out to correct these problems.

 

The problems were: Not realistic enough. Fibres quickly flatten with use. Gets too hot in the sun. Doesn’t last long enough. Unsure if it contained harmful substances.

 

We overcame each issue one by one. We developed new technology that resolved the problems many artificial lawn owners experienced.

 

As artificial grass experts, our collection of high-quality artificial turf has led the way ever since. It excels where poor-quality grass fails.

 

Thousands of homeowners across the UK have now chosen NeoGrass to transform their outdoor space. And you too can enjoy a beautiful, natural-looking lawn that makes your life easier and your weekends more relaxing.

 

Our industry-leading technology makes our collection of artificial grass more realistic, longer lasting and more resilient to daily life.

Yes, artificial grass is safe for dogs and pets. And they’ll love it just as much as you do. It is made from non-toxic materials and is resistant to staining from urine and solids. Your pets can play on it all year round and they can’t dig it up. And, best of all, artificial grass is a great way to keep your home clean, as your pets won’t track mud inside.

Absolutely! Artificial grass provides a safe, clean and mud-free environment for your children to play in. NeoGrass products have been designed with safety in mind and are guaranteed to be free from harmful substances.

All artificial grass from NeoGrass is suitable for pets, but some are more dog-friendly than others. We recommend using a product with our proprietary Instant Recovery® technology. It’s perfect for areas that will receive regular paw traffic.

 

Instant Recovery® technology uses nylon fibres that are the strongest and most resilient fibres used in artificial manufacturing. It means your lawn will look better, for longer.

If your pooch has a little accident on your new turf, there’s no need to worry. It is completely resistant to staining from pet waste. Solids can be scooped up as normal, while liquids can be hosed through the grass if need be – although rainfall generally takes care of this.

To make things easy, we’ve prepared a simple installation guide right here for you.

 

Not a DIY fan? No worries at all! We have fantastic NeoGrass Approved Installers, ready and waiting to help you out. You can find your nearest installer right here!

 

Still have questions about the installation process? We’re just a call away! Ring us on 01245 931200 and we’ll be delighted to help.

The installation time for artificial grass depends on a few factors, including the size of the area, access to your garden, and whether you’re hiring a professional or doing it yourself.

 

In general, a 40m2 lawn will take around 2 days for an experienced team to install, including ground preparation. If you’re taking on the job yourself, plan for a bit more time. Generally, it could take about double that time. But remember, no rush – it’s all about making your lawn look perfect!

 

If you’re not comfortable installing artificial grass yourself, we have fantastic NeoGrass Approved Installers, ready and waiting to help you out. You can find your nearest installer right here.

Yes! All artificial grass has a slight pile direction. This is the direction that the blades of grass are pointing.  The best way to lay artificial grass is to face the pile direction towards your home. This will make the grass look its best.

 

If you are using more than one piece of artificial grass, it is important to make sure that the pile direction is consistent on all of the pieces. This will help to create a seamless look.

Widths of 2m and 4m are available up to a maximum length of 25m. Remember that artificial grass can be very heavy – so bear this in mind when ordering!

Measuring your lawn is simple! Our artificial grass comes in 2m or 4m widths. We can cut any length you need up to 25m, in increments of 0.1m. Not sure how? Just follow our easy guide How to Measure Your Lawn for Artificial Grass. Voila, measurements made easy!

Not quite! While our grass isn’t 100% maintenance-free (it’s exposed to the elements!), it is super low maintenance.

 

You’ll need to brush it occasionally with a stiff bristled broom and remove leaves to prevent weed growth. That’s it! With just a little care, your artificial grass will look great for years to come!

 

You can find our full maintenance guide here.

Worried about weeds sneaking through your artificial grass? No need! We recommend a double layer of weed membrane to stop weed growth. One layer underneath the sub-base and another directly under the grass. Airborne seeds can land on your lawn and potentially lead to weed growth. Yet, this is rare and any weeds can be easily plucked out.

Artificial grass is an excellent investment with good quality artificial grass lasting up to 20 years. Thanks to recent advances in technology, the entire roll – yes, even the infill – is 100% recyclable. So, it’s long-lasting and Earth-friendly!

Placing an order is a breeze! You can either hop online to order or give our friendly team a buzz at 01245 931 200. We’re here and ready to help!

Not long at all! Our speedy UK-wide delivery brings your order to your doorstep in just 5-10 days. Once your order is confirmed, we’ll let you know the delivery date. It’s that fast and simple!

It’s important to note though, there are some rare instances where we may not be able to attend site. For example, we need to allow time for concrete to fully cure, poor weather conditions or uncontrollable delays with materials. However, these are very rare circumstances. Rest assured, if there is work that we can do, we promise we’ll be on site doing it!


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