FAQs
It depends on how you use your garden. Here’s the honest breakdown:
Signature Range — Halo, Vela, Elia
Our most recommended. Bio-based backing, dense fibre construction, and the grasses we’d choose for the most demanding gardens. Best for busy family gardens with children, dogs, and heavy daily use. If you want maximum long-term confidence and you’re not sure which NeoGrass to choose, start here.
Everyday Range — Aurora, Lyra, Echo
Practical, natural-looking, and built for regular family and pet use. Solid everyday performance at a fair price. Best for typical family gardens that get used without taking a concentrated daily battering.
Essential Range — Cora 30mm, Cora 35mm
For ornamental areas and low-traffic spaces — front gardens, decorative borders, or visible areas that need to look good without taking daily use. If your garden sees regular foot traffic, the Everyday Range is the right starting point.
Not sure which applies to you? Take our 90-second quiz. We’ll ask about your garden, how you use it, and what matters most — and recommend the right grasses before your samples arrive.
It depends on the size of your dog and how hard they use the space.
Large dogs who run the same tracks every day create concentrated wear in small areas. For that use case, you need dense fibres and a structured blade that holds its shape under repeated load. Our Signature Range is the recommendation. These are the grasses we’d choose for the most demanding gardens, and heavy dog use is exactly what it’s built for.
For a family pet with regular but not extreme use, the Everyday Range handles it well. Aurora is the appearance-led choice, Echo the most hardwearing. All grasses in our range are pet-safe and drain naturally.
The honest guidance: tell us about your garden and your dog when you order samples. We use your answers to recommend the right grass before they arrive. Most regret comes from choosing a grass that looks good but isn’t built for how the garden is actually used.
Both ranges are assessed against the same three NeoGrass standards before they make our range. The difference is specification, backing, and use case.
Signature Range
Bio-based backing. Denser fibre construction. Built for the heaviest daily use and for homeowners who want maximum long-term confidence. The grasses we recommend most often — not because they’re the most expensive, but because when a garden gets heavy use, these are the ones that don’t disappoint.
Everyday Range
Polyurethane or latex backing. Solid performance for typical family and pet-friendly gardens at a fair price. Built for regular use without the concentrated daily wear of a heavy-dog, high-traffic garden.
If you’re deciding between the two, order samples from both ranges and compare them in your own garden. Our quiz can also guide you based on how you use your space.
Because we assess every grass against three strict standards — resilience, real-world comfort, and natural appearance — before it earns a place in our range. Most grasses we look at don’t pass. The ones that didn’t pass aren’t here.
Other sites stock hundreds of options. We stock only what passes. A small, curated range isn’t a limitation — it’s the whole point. Every grass in our range is one we’d recommend with confidence. If we couldn’t, it wouldn’t be here.
If it doesn’t meet the standard, it doesn’t make our range. Simple as that.
It depends entirely on the product — and that’s exactly why we assess every grass before it makes our range.
The telltale signs are well known: plastic shine in direct sunlight, a single flat shade of green with no variation, carpet-like texture from every angle. We assess every grass for natural colour variation, realistic fibre texture, appropriate pile height, and controlled sheen before it earns a place. If it looks synthetic — in person, in natural light, from a normal viewing distance — it doesn’t make our range.
The most reliable test isn’t a website photograph. It’s a sample in your own garden. Take it outside. Stand back. View it from both sun and shade. Check for shine at different angles. A grass that looks convincing in your garden will look convincing once it’s laid.
It can — but it depends entirely on the quality of the fibre and whether you’ve chosen the right grass for how you actually use your garden.
Cheaper grasses use thin, lightweight blades that compress under foot traffic and don’t recover. Within 18 months, the wrong grass stops looking like grass and starts looking like a tired carpet. No amount of brushing fully reverses it.
Every grass in our range is assessed for fibre density and pile structure before it makes our range. We’re also honest about which grasses suit heavy daily use and which are better matched to quieter, more ornamental spaces — because choosing the right grass for your use case is what prevents that disappointment in year two.
Brush with a stiff plastic-bristled rake every few months and any well-matched grass in our range is built to look good for years. Every product is backed by a 10-year NeoGrass guarantee.
Select the grasses you want to try and we’ll cut and send samples to your door. Samples are charged at a small fee — enough to cover cutting and shipping, and to make sure the samples go to homeowners who are genuinely deciding.
Our sample form includes a short quiz about your garden: your orientation, how you use the space, and what matters most to you. We use your answers to recommend the right grasses before they arrive — so you know which ones to pay attention to when they land on your doormat.
When your samples arrive, test them properly. Take them outside into natural daylight — not indoor lighting. View them from a standing distance. Check for shine at different angles. Compare them in both sun and shade. A grass that looks convincing in those conditions will look convincing once it’s laid.
Homeowners who test samples in their own garden before ordering make better choices and experience significantly less regret. It’s the step we recommend to every customer.
All grasses in our range are available in widths from 1m to 5m, cut to any length you need.
More width options mean fewer joins and less waste — particularly useful for larger or irregular-shaped gardens. Joining two pieces of artificial grass always creates a visible line if the installation isn’t precise. Choosing the right width to minimise joins is one of the most practical decisions in the buying process.
Add 100mm to each dimension as a trimming allowance when measuring. If you’re unsure about your measurements before ordering, call us on 01245 931200 — it’s a quick conversation and it prevents costly errors.
Call Us: 01245 931200
Most orders are delivered within 2–3 working days. Once your order is dispatched, you’ll receive tracking details so you know exactly when to expect it.
Delivery is free on orders over £199. For orders under £199, a delivery charge applies at checkout — no hidden costs, everything is shown before you confirm.
Make sure you have access to receive a longer item, and that your delivery address has enough space to store it securely if you’re not ready to lay immediately.
If you have a question about delivery to your specific address or postcode, call us on 01245 931200 before ordering.
If your order arrives and isn’t right for your space, contact us within 30 days and we’ll sort it.
We back every grass in our range with a 10-year NeoGrass guarantee and a straightforward 30-day returns policy. The guarantee covers manufacturing defects and premature deterioration under normal use. The returns policy covers orders that simply aren’t right for your garden.
The honest note: the most reliable way to avoid this situation is to order samples first and test them in your own garden before committing to a full order. We recommend it to every customer for exactly this reason. But if you do need to return or exchange, we’ll make it straightforward.
We’d rather give you the right grass than keep your money for the wrong one.
